At boogybird , we take pride in our demi-fine jewelry and want you to love your purchase. Please note that we do not offer returns or exchanges on most items; however, we understand that situations may arise. Here are the conditions under which we may accept returns or exchanges:

1. Eligibility:

Returns or exchanges are only considered if the item is defective or damaged upon arrival.
The product) delivered differs from the one ordered.
Requests must be made within 24 Hours of receiving your order. (must record Unboxing Video) Reports made after 24 hours of delivery will not be considered.

2. Condition of Items:

All items must be unworn, unused, and in their original packaging with tags attached.
Products purchased from third-party websites or physical stores are not eligible for returns or exchanges.
No exchange/return for minor color and design variations due to display differences

3. Process:

To ensure a smooth return or exchange process, we kindly ask that you record a video while unboxing your boogybird package. This will help us assist you more efficiently if there are any issues with your order, such as:
Damaged products
Missing items
Incorrect items received
In the event that you encounter a problem, please submit the video along with your return/exchange request. This documentation will help us resolve the issue more quickly.
To initiate a return or exchange, please contact our customer service team at care @boogybird.com with your order number and a brief description of the issue with product unboxing video .
Our team will review your request and provide further instructions.

4. Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective.
Original shipping fees are non-refundable.

5. Final Sale Items:

Items marked as final sale are not eligible for return or exchange.
Thank you for choosing boogybird! We appreciate your understanding and support. If you have any questions, feel free to reach out to our customer service team.